Other Questions

Other Questions

1. How much is sales tax?

We do not charge you sales tax because Oregon does not collect sales tax.

2. Which credit cards do you accept?

We accept MasterCard and Visa only.

3. Is your site secure? Is it safe to use my credit card?

Our site is secure, and your credit card information will not be saved. When you place an order on Donna Lisa’s website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

4. What if I’m still not comfortable with placing my order online?

We are available to take your order Monday – Friday from 8am to 6pm PST. Please call (866) 422-2343.

5. How will I know that my order went through?

When your order has been successfully submitted, you will immediately see a “Thank You” page that provides you with your order confirmation number. You will also receive a confirmation email shortly after you place your order. This will contain all the details about this order.

6. How do I track my order?

We will send you an email that will allow you to track your order using the United State Postal Service. If you do not get this email, please call (866) 422-2343 or email info@microdermabrasioncreams.com. We are available Monday – Friday from 8am to 6pm PST.

7. I placed my order two days ago, and I haven’t received an order confirmation. What should I do?

First, we recommend checking your junk mail. Sometimes order confirmations are filed under junk mail. To prevent this from happening in the future, please add info@microdermabrasioncreams.com to your address book. If your order is not in your junk mail, please contact us, and we will take care of it.

8. I ordered the wrong product. What should I do?

Please call (866) 422-2343 or email info@microdermabrasioncreams.com, and we will take care of it.

9. Does Refreshen by Donna Lisa’s ship to P.O. boxes?

Yes, we do.

10. Does anyone else see the information that I provide Donna Lisa’s?

We respect your privacy. We do not sell, rent, or license any of our customers’ personal information. The information you provide will not be given to any third party. For more information, please see our Privacy Policy.

11. Does Refreshen by Donna Lisa’s offer samples?

No.  However, we do offer modestly priced 2 oz Starter Sample Jar. Please click “Shop Now”  for more information.

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